Customer Experience Associate

1 week ago


Aalborg, Ålborg Kommune, Denmark Promote Project Full time

We are seeking a Customer Experience Associate to join our Product Operations team and contribute to delivering exceptional customer experiences.

Main Responsibilities:
  • Leverage product knowledge to provide timely and effective support to customers.
  • Develop a deep understanding of our software products and the industries they cater to.
  • Collaborate with colleagues to identify and resolve customer issues promptly.
  • Bolster relationships with clients and colleagues through open communication and teamwork.
  • Participate in testing new features and releases to ensure quality.

To excel in this role, you will need:

  • Excellent organizational skills and attention to detail.
  • The ability to work collaboratively in a remote environment.
  • Strong written and verbal communication skills for effective customer interaction.
  • The capacity to handle multiple tasks and priorities.
  • Familiarity with SaaS tools, particularly Zoom, Google suite, and Salesforce.com.

Candidates from diverse backgrounds are invited to apply if they meet most of the requirements.

Work Location:

North Denmark Region, Denmark

Remuneration:

Dkk 55,000 - Dkk 85,000 per year

Job Type:

Remote position

Keywords:
  • SaaS
  • Customer Experience
  • Support
  • Software
  • Testing
  • Video
  • Senior
  • Operations


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