Customer Loyalty Program Manager

2 days ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time
Job Description

We are seeking a highly skilled Customer Loyalty Program Manager to join our team in Bloomington, MN. This is a full-time bonus eligible salaried position with high impact on the business.

About the Role:

  • This opportunity will provide the selected candidate with diverse and rewarding work, opportunities for continued growth, and exposure to all levels of management and clients.
  • The loyalty program is a complex and dynamic asset. Having the ability to think like an entrepreneur within the confines of the organization is crucial.

Key Responsibilities:

  1. Supporting the evolving framework of the B2B customer loyalty program and building out the integrated solution.
  2. Ensuring the program and its services, processes, and resources are operating as designed and within planned budgets.
  3. Cross-functional coordination to curate partners and develop services of value based upon analysis of trends in the market and industry.
  4. Project sell-in with key stakeholders and users.
  5. Development, creation, and continued maintenance of key support tools and documents.
  6. Supervision of dedicated team resources as well as leading cross-functionally with numerous departments.
  7. Delivering commercial results of the program via clearly published KPIs, client engagement, and organizational accountability.
  8. Identifying and implementing initiatives related to continuous improvement to ensure the customer experience delights members.

Requirements:

  • 7+ years program/project management experience.
  • Proven ability to develop, build, and lead programs.
  • Capability to align team members behind a unified goal and demonstrated capability to coach and develop direct reports.
  • Enhanced verbal and written communications.

Benefits:

  • Full-time bonus eligible salaried position.
  • High impact on the business.
  • Potential for career growth and development.
  • A competitive salary: $120,000 - $160,000 per year, depending on experience.

Travel Requirements:

  • Travel, including domestic and international, up to 20% of the time may be required.

Equal Opportunity Employer:

GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace.


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