Customer Loyalty Program Manager

1 week ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

At GN Store Nord A/S, we are seeking an experienced Customer Loyalty Program Manager to drive strategic growth and deliver commercial results. This exciting opportunity will provide the selected candidate with diverse and rewarding work, opportunities for continued growth, and exposure to all levels of management and clients.

Job Overview:

  • This role involves developing, building, and leading customer loyalty programs to align with business objectives.
  • You will be responsible for ensuring the program and its services, processes, and resources operate as designed and within planned budgets.
  • Cross-functional coordination is key in curating partners and developing services of value based on market and industry trends.
  • Project sell-in with key stakeholders and users requires strong communication skills.
  • Development and maintenance of key support tools and documents, such as program value calculators, sales support tools, and B2B marketing materials, are essential.
  • Staff training plans and enablement tools require your oversight.
  • Supervising dedicated team resources and leading cross-functionally with numerous departments demands leadership skills.
  • Benchmarking and delivering commercial results via clearly published KPIs, client engagement, and organizational accountability are critical.

Requirements:

  • 7+ years of experience in program/project management.
  • Proven ability to develop, build, and lead customer loyalty programs.
  • Capability to align team members behind a unified goal and demonstrated capability to coach and develop direct reports.
  • Enhanced verbal and written communications skills.

Salary Range: $110,000 - $140,000 per annum, depending on qualifications and experience.

Travel: Up to 20% of the time may be required for domestic and international travel.

Direct Reports: Yes

Working Environment: This position will be located at our Bloomington, MN office in a WFH hybrid model.

Position Type and Expected Hours of Work: Full-time, bonus-eligible salaried position with high impact on the business.



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