IT Support Specialist
7 days ago
About Ageras
Ageras is a prominent international provider of banking and accounting solutions, assisting small enterprises across Europe and the United States with tax preparation and administrative software. Our key offerings include a cloud-based business administration and accounting platform, business banking services, financing options for SMEs, and a marketplace connecting business owners with accountants. We strive to create an optimal ecosystem tailored to the financial needs of small businesses, minimizing their administrative burdens and allowing them to concentrate on their core activities. Currently, we serve over 182,000 customers globally.
About the Role
Are you passionate about technology and customer service?
We are in search of a technically proficient individual with outstanding interpersonal abilities to contribute significantly to our internal operations. You will take pride in resolving technical challenges, providing prompt feedback, and assisting in the implementation of new applications, among other responsibilities. Your role will encompass both technical and administrative tasks to ensure operational efficiency and the smooth functioning of our internal IT systems.
Key Responsibilities
Your responsibilities will include a diverse range of tasks, primarily:
- Assisting with our Helpdesk ticketing system
- Managing incidents and service requests
- Updating technical FAQs, guidelines, and policies
- Troubleshooting devices, providing support for our SaaS applications, and assisting with our SSO system
- Ensuring employees receive the necessary hardware and software tools across our global offices
- Maintaining oversight of all assets in our global locations
- Documenting IT processes through Standard Operating Procedures (SOPs) and facilitating communication across the organization
- Participating in IT-related onboarding and offboarding processes for employees
Candidate Profile
This position offers hands-on experience in a real-world business environment and an opportunity to expand your professional network. The ideal candidate is currently pursuing a Bachelor’s or Master’s degree in IT, IT Security, Computer Science, or a related field. However, this is not a strict requirement as long as you possess a strong desire to learn and gain practical experience in a dynamic international scale-up company.
Qualifications
- Exceptional customer service skills
- Ability to troubleshoot and resolve issues
- Familiarity with IT systems and applications
- Experience in network management and help desk support is advantageous
- Comfortable communicating with both internal and external stakeholders
- A strong curiosity and eagerness to learn
- Fluency in English (both written and spoken); proficiency in Danish is a plus
Working Conditions
- Minimum working hours: 25 hours per week
What We Offer
- A modern office environment
- Delicious office lunches
- A dynamic team atmosphere that encourages creativity and initiative
- A high level of autonomy within a vibrant, results-oriented international team culture
- An inclusive culture where all employees feel valued and respected
- A supportive environment that promotes growth, development, and career advancement opportunities
Equal Opportunity Employer
We adhere to the principle of equal treatment for all job applicants and do not discriminate based on gender, sexual orientation, color, racial or ethnic origin, religion, disability, or any other characteristic protected by applicable law.
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