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IT Support Specialist
2 months ago
About HCLTech
HCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCLTech also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ 'Ideapreneurs' across 49 countries, HCLTech delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
We are expanding and looking to hire professionals to join us in this journey.
Job Summary
We are seeking an IT Support Specialist to join our team in Denmark. As an IT Support Specialist, you will be responsible for delivering onsite IT support and services to all users of our client in Denmark. The client's location is different sites in the Greater Copenhagen area, and as a local supporter, you will be traveling between sites, as supporters rotate between sites based on a scheduled plan.
Key Responsibilities
- Perform onsite IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT-related matters
- Provide user training and on-boarding
- Support meeting rooms and AV equipment
- Support end-user equipment as per client's standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/dispatched sites when applicable
- Knowledge/willing to learn KCS and participate actively in updating and improving our KCS
Requirements
- Minimum a Degree in IT/Computer Science or within a relevant field and minimum of 3-6 years of IT support-related experience
- Fluent in oral and written Danish and English
- Appropriate service management program (ITIL foundation certification preferred, but not a requirement)
- Experience with ITSM tools like ServiceNow and ticket handling
- Experience with KCS is an asset
- Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices
- If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
- Experience working in an international environment is an asset
- Previous experience working in a 24/7 organization & willingness to travel on a regular basis
- Knowledge of agile working method and maybe experience with KANBAN board method
We Offer
- Competitive salary and performance bonuses
- Opportunity for career progression
- International and vibrant team environment, that appreciates team work and embraces knowledge sharing
- Professional on-boarding and on-going trainings
- Health insurance
