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Customer Support Specialist

2 months ago


Copenhagen, Copenhagen, Denmark Wolt Full time

Are you a collaborative individual with exceptional communication abilities? If you thrive in a fast-paced setting, we want to connect with you.

Wolt is a prominent Finnish tech enterprise recognized for its innovative food delivery service. Currently, we operate in numerous countries and cities, serving millions of registered users and maintaining a significant presence with our Wolt Market stores.

In this role, your success will hinge on your independence, customer focus, and outstanding interpersonal skills, enabling you to effectively assist our Customers, Restaurants, and Courier Partners.

Key Responsibilities:

  • Delivering top-notch service through chat and phone support to our daily clientele, venues, and courier partners.

Our Expectations:

  • Prior experience in customer support or service, whether in-person or through digital communication.
  • Strong multitasking abilities, allowing you to manage several incoming interactions and prioritize effectively.
  • Technologically adept and a quick learner.
  • A team player who is dedicated to assisting colleagues.
  • A proactive mindset, ready to engage in a dynamic work environment.
  • Fluency in both Danish and English is essential.

What We Value:

At Wolt, we are committed to providing our customers with an extraordinary and memorable experience. It’s not just about resolving issues; it’s about creating lasting impressions.

As a Support Associate, you will play a crucial role in delivering exceptional customer support for Wolt.