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IT Support Specialist
2 months ago
About Ageras
Ageras is a prominent international provider of financial and accounting solutions, dedicated to assisting small enterprises across Europe and the United States with their tax preparation and administrative software needs. With a presence in major cities, we offer a suite of products that includes cloud-based business management software, banking services, financing options for SMEs, and a platform connecting business owners with accountants. Our mission is to streamline the financial processes of small businesses, allowing them to focus on their core operations while minimizing administrative burdens. Currently, we serve over 182,000 customers globally.
About the Role
Are you passionate about technology and customer service?
We are seeking a technically proficient individual with strong interpersonal abilities to play a vital role in supporting our internal operations. You will take pride in resolving technical challenges, providing prompt feedback, and assisting in the implementation of new applications, among other responsibilities. Your role will encompass both technical and administrative tasks to ensure the smooth operation of our internal IT systems.
Key Responsibilities
Your responsibilities will include, but are not limited to:
- Assisting with our Helpdesk ticketing system
- Managing incidents and service requests
- Updating technical FAQs, guidelines, and policies
- Troubleshooting devices, providing support for our SaaS platforms, and aiding in the enrollment of our SSO system
- Ensuring employees receive the necessary hardware and software tools across our global offices
- Maintaining oversight of all assets in our global locations
- Documenting IT processes through Standard Operating Procedures (SOPs) and communicating them throughout the organization
- Participating in IT-related onboarding and offboarding processes for employees
Who You Are
This position offers hands-on experience in a real-world business environment and the opportunity to expand your professional network. The ideal candidate is currently pursuing a Bachelor’s or Master’s degree in IT, IT Security, Computer Science, or a related field. However, a strong desire to learn and gain practical experience in a dynamic international company is equally valued.
Qualifications
- Exceptional customer service skills
- Ability to troubleshoot and resolve technical issues
- Familiarity with IT systems and applications
- Experience in network management and help desk support is advantageous
- Comfortable communicating with both internal and external stakeholders
- A strong desire to learn and grow
- Fluency in English (both written and spoken); proficiency in Danish is a plus
Working Conditions
- Minimum of 25 hours per week.
What We Offer
- A modern office environment
- Delicious office lunches
- A dynamic and creative work atmosphere
- A high level of autonomy within a vibrant, results-oriented international team culture
- An inclusive culture where all employees feel valued and respected
- A supportive environment that encourages personal and professional growth
Equal Opportunity Employer
We are committed to equal treatment for all job applicants and do not discriminate based on gender, sexual orientation, color, race, ethnicity, religion, disability, or any other characteristic protected by law.
