Customer Support Advocate for Danish and European Markets

1 week ago


Copenhagen, Copenhagen, Denmark Driversnote ApS Full time
Job Description

We are seeking a highly skilled Customer Support Specialist to join our team at Driversnote ApS in Copenhagen, Denmark. As a key member of our international support team, you will play a crucial role in delivering exceptional customer experiences to our users across Denmark, Europe, and beyond.

The ideal candidate will have 12-24 months of proven experience in customer support, with strong communication skills in English (verbal and written). Fluency in Danish is required, while language skills in Swedish, Finnish, or Dutch are considered a bonus.

You will be responsible for providing first-class support via email and phone to customers' technical queries, general enquiries, and B2B product queries. This includes troubleshooting, resolving issues, and collaborating with our Product teams to drive investigations and resolution.

In addition to your technical expertise, you should possess excellent interpersonal skills, be proactive, and enjoy building relationships with stakeholders. You will work closely with our remote teams in Australia, Canada, and Romania, contributing to our company culture and values.

We offer a competitive salary of 165 DKK per hour, flexible work-from-home possibilities, and a minimum of 21 hours per week. Located in the heart of Copenhagen, our office provides an inspiring environment with great coffee, social events, and opportunities to grow professionally.



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