Customer Support Ambassador for International Markets

2 months ago


Copenhagen, Copenhagen, Denmark Driversnote ApS Full time

At Driversnote ApS, we're seeking a part-time Customer Support Specialist to join our international team.

About Us

We're a fast-growing SaaS company based in Copenhagen, Denmark. Our platform helps over 2 million users worldwide keep track of their mileage logs efficiently. We pride ourselves on providing an exceptional experience for our customers, and we're looking for someone who shares our passion.

Your Role

As a Customer Support Specialist, you'll be the first point of contact for our customers, providing technical support via email, chat, and phone. You'll troubleshoot issues, drive investigations to resolve customer matters, and collaborate with our Product teams to ensure seamless product experiences.

Requirements
  • 12-24 months of proven work experience in customer support
  • Strong communication skills in English (verbal and written)
  • Ability to speak and write professionally in Danish
  • Language skills in Swedish, Finnish, or Dutch are a bonus
  • Basic understanding and experience in software troubleshooting
Benefits
  • Part-time opportunity (21 hours/week) with flexible work-from-home options
  • Competitive hourly rate: DKK 165/hour
  • Location: Copenhagen office with remote work possibilities
  • Must be located in Denmark/Sweden with a Danish work permit
Our Team

We're a 25+ member international team spread across Copenhagen, Australia, Canada, and Romania. We prioritize work-life balance and offer great coffee, social events, and a supportive environment.

How to Apply

Please send us your application by clicking the link below. We review applications on a rolling basis, so don't wait. If selected, you'll participate in a case study followed by interviews. The expected start date is as soon as possible.



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