Service Delivery Management Teamleder
5 days ago
Vil du være vores nye teamlead for kundeservice og IT?
Vi søger en stærk teamplayer, der kan vejlede, lede og udvikle et team bestående af 6 dygtige Service Delivery Managers. Det er vigtigt at du bruger din tid på både ledelse og dine egne kunder, samt skabe en god kunde-relation og -oplevelse.
Dine arbejdsopgaver:
- Sikre kvalitet, struktur og effektivitet i vores serviceleveringsprocesser
- Sikre overholdelse af SLA'er og håndtere eventuelle afvigelser
- Rapportere om serviceleverancestatus til ledelsen
- Opretholde gode relationer og kommunikation med både kunder og interne stakeholders
- Identificere kundebehov og overvåge servicelevering i forretningskonteksten
- Vurdere kundefeedback og bruge kreativitet til at etablere, forbedre og forfine services
- Administrere performance, kvalitet, økonomi og budgetter
Hvem er du?
Du er en stærk teamplayer, der bidrager til at skabe en god energi i dit team. Selvom der til tider kan være travlt, bevarer du overblikket og arbejder struktureret og løsningsorienteret.
Krav:
- Stærke ledelses- og kommunikationsevner
- Erfaring med ITIL eller lignende rammeværk
- Evnen til at arbejde under pres og håndtere flere opgaver samtidigt
- En stærk forretningssans og god til at skabe langsigtede relationer med kunder
- Erfaring med forskellige arbejdsmetoder som Prince2, Agile og ITIL
Conscia A/S:
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IT Service Delivery Lead
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