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Customer Experience Specialist
3 weeks ago
We are seeking a skilled Guest Relations Manager to oversee the arrival and stay of our esteemed guests at 1 Hotel Copenhagen. As a key member of our team, you will ensure seamless operations, manage guest inquiries, and provide personalized service to enhance their experience.
The ideal candidate will have at least 2 years of experience as a Guest Relations Manager or similar, with prior experience with a luxury hotel brand being a valuable asset. Strong leadership, organizational, and management skills are essential for success in this role.
You will be responsible for coordinating VIP guest arrivals, ensuring all special requests and requirements are handled with care. You must be proactive in identifying and prioritizing VIPs among guests, communicating vital guest information to relevant operational departments to ensure seamless service experience.
We offer a competitive salary package with included pension and health insurance benefits. Our culture is caring and thoughtful, delivering good-natured and informed service to evoke a sense of fulfillment and well-being. As part of our team, you can look forward to activities and perks that drive your passion for nature.
