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Tier 2 Support Representative

2 weeks ago

Aalborg, Ålborg Kommune, Denmark Trackunit Full time

We are looking for a highly skilled Technical Solution Specialist to join our EMEA team, providing expert-level support to our customers. As a key member of our support team, you will be responsible for analyzing complex technical issues, escalating concerns, and providing guidance on product features and functionalities.

About the Role

In this position, you will work closely with cross-functional teams, including product and development teams, to ensure that customer needs are met and exceeded. Your strong analytical skills, attention to detail, and excellent communication skills will enable you to provide seamless support and ensure customer success.

Our ideal candidate possesses a solid understanding of technical solutions, with the ability to analyze complex problems and provide effective solutions. They should be a sharp communicator, able to see things from different perspectives, and work well with others.

  • Key Responsibilities:
  • Analyzing and resolving complex technical issues.
  • Escalating concerns to relevant teams.
  • Providing guidance on product features and functionalities.
  • Collaborating with cross-functional teams.
What We Offer

As a valued member of our team, you can expect a stimulating work environment, opportunities for growth and development, and a chance to make a meaningful impact on our customers' experiences.