Onboarding Process Manager
1 month ago
About Softpay
Softpay is a leading provider of mobile payment solutions. As a key player in the industry, we are seeking an experienced professional to manage our customer onboarding process.
Job Summary
We are looking for a highly organized and detail-oriented individual to lead our onboarding process from sales to go-live. The successful candidate will be responsible for ensuring a seamless experience for our customers and internal teams.
About the Role
This full-time position based in Copenhagen will report directly to our VP of Engineering. As a member of our team, you will play a crucial role in transforming our onboarding processes to meet the growing demands of our business.
Responsibilities
- Own and manage the onboarding process across the entire company
- Lead most onboarding projects from sales to go-live as a project manager
- Attend sales and status meetings with customers and partners
- Coordinate customer-specific requirements with internal sales and development teams
About Our Products
We offer a portfolio of solutions enabling customers to accept contactless payments on mobile phones and tablets. Our clients include major Danish companies such as Matas, DSB, Salling, and Coop. We operate in 15 countries and provide services in highly mobile environments.
About Us
Our office is located in Østerbro, Copenhagen, where most of our approximately 40 employees work. Founded by individuals with over 20 years of experience in the payments industry, we have a history of successfully starting and building payment companies.
Your Qualifications
- Several years of experience in customer and partner onboarding
- Focused on completion, always knowing the next task and addressing it promptly
- Build trust so that others delegate tasks and responsibilities, seeing that you follow through
- Technically minded, understanding apps, APIs, SDKs, etc.
- Customer-oriented – we exist because our customers are satisfied with our products and professionalism
- Fluent in English
- Knowledge of payment solutions is a plus but not required
Salary Information
The estimated salary for this position is between 60,000 - 80,000 EUR per year, depending on experience.
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