Financial Services Representative
24 hours ago
We are seeking a highly skilled Financial Services Representative to join our team at Tietoevry Banking. As the leading financial services software and solution partner in the Nordics, we offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth.
About the Role:
This role involves providing top-level service and customer interaction to ensure the best solution for the customer's situation. You will work independently handling incoming calls and providing high-quality service to customers. The majority of your tasks will involve financial services and supporting the bank's end customers, such as card blocking and more.
As a Financial Services Representative, you will be responsible for registering all incoming cases in various systems, resolving incoming cases based on the situation, and working towards creating and developing good collaborations with the company's customers.
Key Responsibilities:
- Handle incoming calls from customers, primarily individuals but also stores and bank personnel, and assist them with their inquiries.
- Make follow-up calls on submitted cases.
- Register all incoming cases in various systems.
- Resolve incoming cases based on the situation.
- Provide top-level service and customer interaction to ensure the best solution for the customer's situation.
- Work towards creating and developing good collaborations with the company's customers.
Requirements:
- Speaks and writes Finnish, Swedish, and English fluently.
- Has previous experience in a customer service role where you interacted with individuals, via phone, in-store, restaurant, etc.
- Has a high school diploma.
- Is service-minded.
- Has good computer skills.
Personal Qualities:
- Flexible and loyal with a solution-oriented approach.
- Responsible and structured in your work approach.
- Capable of providing professional customer interaction in all situations.
- Meticulous in your work to always ensure the highest quality of service to the customer.
About Us:
Tietoevry Banking is a growing IT company that offers exciting opportunities for development and growth. We work in a professional environment that values collaboration and a pleasant work environment. Our hybrid work model allows for flexibility and work-life balance.
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