Customer Service Team Member

2 days ago


Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

Deliver exceptional customer experiences as a key member of our team.

Company Overview

JACOBS DOUWE EGBERTS is a leading global coffee and tea company, inspired by the belief that amazing things can happen over a cup of coffee or tea. With a portfolio of over 50 brands, we aim to unleash the possibilities of coffee and tea to create a better future.

We are proud of our passionate associates who challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

About the Role

This is an exciting opportunity to join our fast-paced Customer Service team as a Specialist. As a vital part of our operations function, you will be responsible for delivering local customer services in line with defined policies and procedures.

You will work closely with various functions, including sourcing, procurement, manufacturing, supply chain (warehousing, logistics, and distribution), to plan processes and ensure optimal alignment between demand and supply.

Key Responsibilities:

  • Process customer orders according to targets
  • Handle calls and enquiries daily according to defined targets
  • Resolve customer complaints efficiently
  • Manage stock data and deliveries
  • Perform administrative tasks
  • Contribute to CSAT evaluation and action
Requirements

To succeed in this role, you will need:

  • Good knowledge of SAP and understanding of the Order-To-Cash process
  • Knowledge of customer service principles and practices
  • Experience in handling logistics enquiries from customers and 3rd party logistics suppliers
  • Proficiency in Microsoft Office: Word, Excel, and Outlook
  • High attention to detail and accuracy
  • Possibly experience in problem analysis (5XWHY, RCA), problem-solving, and loss analysis
  • Possibly great communication skills – verbal and written
  • Fluency in English and one Scandinavian language
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of approximately €45,000 per annum
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A comprehensive benefits package
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