Customer Service Specialist

4 weeks ago


Copenhagen, Copenhagen, Denmark Eupry Full time
Overview

Eupry is a growing start-up in the life science industry, trusted by industry leaders across Europe to deliver innovative storage compliance solutions.

Job Description

We are seeking a Customer Support Assistant to provide exceptional assistance and guidance to customers, ensuring a seamless experience with our products and services. This role involves responding to customer tickets via phone or email, reporting product malfunctions, and sharing customer information with team members.

Key Responsibilities
  • Respond to customer inquiries in a timely and accurate manner.
  • Report product malfunctions and issues.
  • Collaborate with team members to ensure effective communication and issue resolution.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong problem-solving skills.
  • Service-minded approach with a strong sense of responsibility and ownership.
  • Excellent fluency in English.
  • Proficiency in Danish or any other language is an asset.
  • Previous experience in a customer-facing role is advantageous.
Benefits

We offer a competitive salary of approximately **DKK 40,000** per month, depending on experience, as well as opportunities for professional development and growth within the company.

Why Join Eupry?

Eupry has a history of supporting the professional development of its team members and creating an engaging environment for all employees to thrive. We collaborate with leading companies such as Carlsberg, Arla, Novozymes, and AstraZeneca, and we're committed to delivering user-friendly storage compliance solutions that make a significant impact in the life science industry.



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