Customer Service Manager
4 days ago
We are seeking a highly skilled and experienced Customer Service Manager to join our Nordic Supply Chain team in Copenhagen. As a key member of the team, you will be responsible for leading and developing our customer service team, optimizing supply chain flow, and driving improvements.
About the Role:
- You will lead a team of 9 associates in the customer service department, focusing on people development and consistently improving their capabilities.
- Liaise with customers and suppliers to optimize customer satisfaction and maximize efficiency.
- Local BPO of the Order To Cash (OTC) process, attending meetings and contributing to the International BPO network.
- Analyze data to monitor performance, optimize processes, and drive improvements.
- Provide input to Supply Chain Monthly Reviews and Management Team meetings.
- Deploy customer service procedures, policies, and standards for the organization and continuously seek opportunities for improving KPIs and customer service.
- Work with the Nordic Supply Chain Management team to build and implement annual plans for the department in line with local business plans and overall Nordic Supply Chain objectives.
Qualifications:
- Bachelor's degree and minimum 3 years of relevant experience in supply chain or customer service, preferably within FMCG.
- People management experience and strong communication skills.
- Knowledge of and experience with Order-to-Cash processes.
- High level of ERP skills and experience working with ERP systems in a customer service environment (preferably SAP).
- Understanding of EDI systems.
- Strong data analysis and reporting skills.
- High level of customer focus and excellent customer service skills.
- Fluent in English and one Scandinavian language.
About You:
You will have a bachelor's degree and at least 3 years of experience in supply chain or customer service. You should have strong leadership skills and be able to communicate effectively. Additionally, you will need to have knowledge of ERP systems, particularly SAP, and experience working with Order-to-Cash processes. If you are fluent in English and one Scandinavian language and have strong analytical skills, we encourage you to apply.
Salary: The salary for this position is estimated to be around 85,000-110,000 DKK per year, depending on qualifications and experience.
Location: The position is based in Copenhagen, Denmark.
-
Customer Service Manager
2 months ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeJob Title: Customer Service ManagerJob Summary:We are seeking a highly skilled Customer Service Manager to lead our Nordic Supply Chain team in Ørestad, Copenhagen. The successful candidate will be responsible for developing and implementing improvements to optimize the supply chain flow to our customers.Key Responsibilities:People Development: Focus on...
-
Customer Service Manager
2 months ago
Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full timeJob SummaryWe are seeking a highly skilled Customer Service Manager to join our team at Mastercard Payment Services Denmark A/S. As a key member of our Global Customer Care team, you will be responsible for leading day-to-day customer support operations and activities across all technical service support programs.Key ResponsibilitiesManage a team of customer...
-
Customer Service Operations Manager
1 month ago
Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full timeJob SummaryAs a Customer Service Operations Manager at Mastercard Payment Services Denmark A/S, you will be responsible for leading day-to-day customer support operations and activities across all technical service support programs. Your primary goal will be to deliver exceptional customer experiences by ensuring timely response and resolution of customer...
-
Customer Service Operations Manager
3 weeks ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeWe are seeking an experienced and skilled Senior Customer Service Professional to join our Nordic Supply Chain team in Copenhagen, Denmark. As a key member of the team, you will be responsible for leading and developing our customer service team, driving improvements to optimize supply chain flow, and ensuring excellent customer satisfaction.Key...
-
Customer Service Manager
1 month ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeWe are seeking an experienced Customer Service Manager to lead our Nordic Supply Chain team in Ørestad, Copenhagen. As a key member of our team, you will be responsible for developing and implementing improvements to optimize the supply chain flow to our customers.The successful candidate will have a proven track record in people development, customer...
-
Senior Customer Service and Operations Manager
1 month ago
Copenhagen, Copenhagen, Denmark Billy ApS Full timeCustomer Service and Operations ManagerAs a key member of our Revenue team, you will be responsible for executing the strategy and leading the Customer Service team. Your focus will be on our Banking, Accounting, and Tax solutions, taking our customers' retention in our Nordic markets to the next level.You will handle Ageras' operational processes...
-
Customer Service Leader
1 month ago
Copenhagen, Copenhagen, Denmark Globalconnect Full timeAbout the Service Desk Manager Role:As a Service Desk Manager at GlobalConnect, you'll have the opportunity to shape an innovative, proactive service desk strategy, making key decisions and seeing the impact of your work on satisfied clients and a highly engaged team.About the Role:As a Service Desk Manager, you'll take on the critical daily operational...
-
Customer Service Liaison
2 months ago
Copenhagen, Copenhagen, Denmark Zumtobel Full timeMain ResponsibilitiesEvaluate incoming tasks and projects with sales colleagues, providing customers with product information, advice, and price assignments. Ensure timely delivery and offer correct product information or alternative solutions as proposals.Key SkillsSAP and Salesforce knowledge at a high levelStrong customer service skillsExperience in sales...
-
Customer Service Representative
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeMaersk E-commerce provides a comprehensive range of services and solutions for customers' e-commerce needs. We develop cutting-edge technologies to enhance customer experience through personalized and automated digital journeys.Key Responsibilities:Provide exceptional customer service through live chat channels, addressing customer inquiries and resolving...
-
Customer Service Representative
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Service Role OverviewAt Maersk, we are committed to delivering exceptional customer experiences. As a Customer Service Agent, you will be responsible for providing support to our customers in a timely and professional manner. Your primary goal will be to resolve customer inquiries and issues efficiently, ensuring customer satisfaction and...
-
Customer Service Advisor
1 month ago
Copenhagen, Copenhagen, Denmark Sitel Full timeAbout the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Foundever in Copenhagen. As a Customer Service Advisor, you will be responsible for delivering exceptional support and service to our customers who contact us with questions on our diabetes health care products.Key ResponsibilitiesDeliver an exceptional support and...
-
Customer Service Representative
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeMaersk E-commerce (MEC) provides a comprehensive set of services and solutions for our customers' e-commerce needs, including warehousing, transportation, last-mile delivery, international e-commerce end-to-end, reverse logistics, re-commerce, e-commerce network solutions, marketplace, and multi-channel. We are at the forefront of developing cutting-edge...
-
Customer Technical Services Director
1 week ago
Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full timeJob Title:Customer Technical Services DirectorAbout the Role:We are seeking an experienced Customer Technical Services Director to join our team at Mastercard Payment Services Denmark A/S. The successful candidate will be responsible for managing day-to-day customer support services across all service support programs for customers and strategic partners...
-
Customer Service Solutions Specialist
1 month ago
Copenhagen, Copenhagen, Denmark Zumtobel Full timeAt Zumtobel, we are seeking a highly skilled Customer Service Solutions Specialist to join our team.About the RoleThis role is responsible for providing exceptional customer service and support to our clients. The successful candidate will be responsible for evaluating incoming tasks and projects with sales colleagues, providing customers with product...
-
Customer Service Team Lead
2 months ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeLead and Develop Our Customer Service TeamWe are seeking a highly skilled Customer Service Team Lead to join our Nordic Supply Chain team in Copenhagen. As a key member of our team, you will be responsible for leading and developing our customer service team, focusing on people development and consistently improving the capabilities of the team.Key...
-
Customer Service Team Lead
1 month ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeJob Description:We are seeking a highly skilled and experienced Customer Service Manager to join our Nordic Supply Chain team in Copenhagen. The ideal candidate will have a passion for developing and implementing improvements to optimize the supply chain flow to our customers.The Customer Service Manager will be responsible for leading and developing our...
-
ServiceNow Customer Service Strategist
4 weeks ago
Copenhagen, Copenhagen, Denmark DNV Full timeJob OverviewDNV is a leading global independent assurance and risk management company committed to safeguarding life, property, and the environment. We're seeking an experienced ServiceNow Customer Service Strategist to join our team in driving digital transformation.About the RoleThis exciting opportunity will involve leading the implementation and...
-
Customer Service Representative
1 month ago
Copenhagen, Copenhagen, Denmark Sitel Corp. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team as a Norwegian Language Customer Support Specialist.In this role, you will be responsible for providing exceptional support and service to customers who contact us with questions about our diabetes health care products.You will be part of a...
-
SCM Customer Service Representative
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeKey Responsibilities:Deliver a best-in-class Customer Service experience.Respond to all enquiries in a timely and accurate manner.Ensure smooth execution of the end-to-end shipments.Exception Management & Resolutions.Regularly review and update SOP/IOPs.Actively build strong relationships with customers and gain an understanding of their business, service...
-
Maersk 4PL Customer Service Agent
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeJob Title: 4PL Customer Service AgentMaersk is a global leader in integrated logistics and has been a pioneering force in the industry for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.We believe in the power of...