Sales Order Administrator

5 days ago


Copenhagen, Copenhagen, Denmark Grohe AG Full time

We are searching for an experienced Sales Order Administrator to join our Nordic customer service team in Copenhagen, Denmark. The ideal candidate will possess a strong background in customer-facing roles and excellent technical understanding. As a skilled professional, you will be responsible for maintaining accurate order management, creating availability requests for customer escalations, and handling credit notes, returns, and customer claims. You will also contribute to process improvements, share knowledge with colleagues, and drive results through data-driven insights.

Your primary duties will include:

  • Maintaining accurate order management and place or change orders according to corporate guidelines
  • Creating availability requests for customer escalations and handling credit notes, returns, and customer claims
  • Supporting colleagues with information and answers to questions within their area of expertise

As a Sales Order Administrator, you will leverage your problem-solving skills to address customer inquiries and resolve issues efficiently. You will collaborate closely with the Operation Manager & Supply Chain to improve customer service processes and create a seamless experience for customers.



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