Customer Experience Manager
1 month ago
As a Customer Service and Experience Manager at Maersk, you will be responsible for owning and managing the customer experience. This includes managing end-to-end shipment processes, ensuring compliance with relevant company procedures and agreements with customers.
Key Responsibilities:- Deliver a best-in-class Customer Service experience.
- Respond to all enquiries in a timely and accurate manner.
- Ensure smooth execution of the end-to-end shipments.
- Exception Management & Resolutions.
- Regularly review and update SOP/IOPs.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
- Take ownership of the customer issues and solve in an urgent and responsible manner.
- Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
- Focuses on high-quality data to set a high standard for all the assignments managed.
- Proactively follow up and keep customer informed of any issues or changes to their shipment.
- Result orientation mindset.
- Problem-solving skills.
- Positive, proactive, and persistent.
- Responsible and organized.
- Sense of urgency.
- Ability to work under pressure keeping quality focus.
- Stakeholder management and communication-skills.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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Customer Experience Manager
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for driving customer satisfaction and loyalty through effective management of customer-facing activities. Your primary goal will be to provide a consistently high-quality experience for new and existing customers in the GCA area.Key Responsibilities:Build and...
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Customer Experience Manager
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Customer Experience Manager
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for driving customer satisfaction and loyalty through effective management of customer-facing activities. Your primary goal will be to provide a consistently high-quality experience for new and existing customers in the GCA area.Key Responsibilities:Build and...
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Customer Experience Manager
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for owning and managing the customer experience. This includes managing end-to-end shipment processes, ensuring compliance with relevant company procedures and agreements with customers.Key Responsibilities:Deliver a best-in-class Customer Service...
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Customer Experience Manager
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Customer Experience Manager
2 months ago
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Customer Experience Manager
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Copenhagen, Copenhagen, Denmark Maersk Full timeAs a Customer Experience Manager at Maersk, you will be responsible for driving customer-facing activities and delivering a consistently high-quality experience for new and existing customers in the GCA area.Key responsibilities include building awareness and insights into customers' E2E supply chain plans and priorities, driving strong relationships with...
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Customer Experience Manager
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Customer Experience Manager
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Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for driving customer satisfaction and loyalty through effective management of customer-facing activities. Your primary goal will be to provide a consistently high-quality experience for new and existing customers in the GCA area.Key Responsibilities:Build and...
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Customer Experience Manager
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