Customer Experience Manager
4 weeks ago
As a Customer Service Agent at Maersk, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to manage end-to-end customer interactions, ensuring seamless execution of logistics processes and timely resolution of customer issues.
Key Responsibilities:- Deliver best-in-class customer service through timely and accurate responses to customer inquiries.
- Manage end-to-end shipments, ensuring smooth execution and compliance with company procedures and customer agreements.
- Take ownership of customer issues, facilitating timely and effective resolution through collaboration with internal stakeholders.
- Build strong relationships with customers, understanding their business needs, drivers, and desires.
- Identify and execute upselling opportunities to drive business growth.
- Result-oriented mindset with a focus on delivering high-quality results.
- Strong problem-solving skills with the ability to work under pressure.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced environment with a sense of urgency.
Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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Customer Experience Manager
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for driving customer satisfaction and loyalty through effective management of customer-facing activities. Your primary goal will be to provide a consistently high-quality experience for new and existing customers in the GCA area.Key Responsibilities:Build and...
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Customer Experience Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerMaersk is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Manager, you will be responsible for driving customer satisfaction and loyalty in a small to medium-sized cluster. Your key objectives will include:Ensuring consistent delivery of high-quality customer...
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Customer Experience Manager
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for driving customer satisfaction and loyalty through effective management of customer-facing activities. Your primary goal will be to provide a consistently high-quality experience for new and existing customers in the GCA area.Key Responsibilities:Build and...
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Customer Experience Manager
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for owning and managing the customer experience. This includes managing end-to-end shipment processes, ensuring compliance with relevant company procedures and agreements with customers.Key Responsibilities:Deliver a best-in-class Customer Service...
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Customer Experience Manager
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Service and Experience ManagerAs a Customer Service and Experience Manager at Maersk, you will be responsible for owning and managing the customer experience. This includes managing end-to-end shipment processes, ensuring compliance with relevant company procedures and agreements with customers.Key Responsibilities:Deliver a best-in-class Customer...
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Customer Experience Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerAs a Customer Experience Manager at Maersk, you will play a vital role in delivering exceptional customer service. Your primary responsibility will be to manage the end-to-end customer experience, ensuring seamless execution of logistics processes. You will be the primary point of contact for key customers, working closely with...
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Customer Experience Manager
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless end-to-end logistics processes.Key ResponsibilitiesManage customer relationships and resolve issues in a timely and...
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Customer Experience Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAs a Customer Experience Manager at Maersk, you will be responsible for driving customer-facing activities and delivering a consistently high-quality experience for new and existing customers in the GCA area.Key responsibilities include building awareness and insights into customers' E2E supply chain plans and priorities, driving strong relationships with...
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Customer Experience Manager
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerMaersk is committed to delivering exceptional customer experiences across our small to medium-sized clusters. As a Customer Experience Manager, you will be responsible for leading customer-facing activities and ensuring consistent delivery in line with our brand standards.Key Responsibilities:Drive and build strong relationships...
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Customer Experience Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerAs a Customer Experience Manager at Maersk, you will be responsible for driving customer satisfaction and loyalty through effective management of customer-facing activities. Your primary goal will be to provide a consistently high-quality experience for new and existing customers in the GCA area.Key Responsibilities:Build and...
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Customer Experience Manager
23 hours ago
Copenhagen, Copenhagen, Denmark Maersk Full timeJob SummaryAs a Customer Experience Manager at Maersk, you will be responsible for delivering a consistently high-quality experience to new and existing customers. This involves actively building awareness and insights into customers' E2E supply chain plans and priorities, driving strong relationships with customers, and planning the deployment of customer...
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Customer Experience Manager
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our SCM team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences across the entire supply chain.Key ResponsibilitiesManage end-to-end customer experiences within assigned scope in SCM, ensuring compliance with company...
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Customer Experience Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Service AgentAs a Customer Service Agent at Maersk, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to manage end-to-end customer interactions, ensuring timely and effective resolution of customer issues.Key Responsibilities:Deliver best-in-class customer service experienceRespond to...
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Customer Experience Manager
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeJob Summary:As a Customer Experience Manager at Maersk, you will be responsible for delivering a consistently high-quality experience for new and existing customers in a small/medium size cluster. Your primary goal will be to ensure consistent delivery in line with the brand, while contributing to the Commercial Pipeline Management.Key Responsibilities:Drive...
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Customer Experience Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Service AgentAs a Customer Service Agent at Maersk, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to manage end-to-end customer interactions, ensuring seamless execution of logistics lifecycle processes.Key Responsibilities:Deliver best-in-class customer service experienceRespond to...
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Customer Experience Manager
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeKey ResponsibilitiesWe are seeking a highly skilled Customer Experience Manager to join our team at Maersk. As a key member of our organization, you will be responsible for delivering exceptional customer experiences across various touchpoints.Main Accountabilities:Develop and implement customer-centric strategies to drive business growth and customer...
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Customer Experience Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Agent to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless end-to-end logistics processes.Key ResponsibilitiesDeliver best-in-class customer service experiencesManage...
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Customer Experience Manager
2 months ago
Copenhagen, Copenhagen, Denmark Maersk Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team at Maersk. As a key member of our SCM team, you will be responsible for delivering exceptional customer experiences and ensuring seamless end-to-end logistics processes.Key ResponsibilitiesManage customer relationships and resolve issues in a timely and effective mannerOwn...
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Head of Customer Experience Management
1 month ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagementMaersk is seeking a seasoned professional to lead our Customer Experience Management team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences across our customer lifecycle.Key Responsibilities:Customer Channel Management: Develop and implement strategies to enhance...
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Head of Customer Experience Management
2 weeks ago
Copenhagen, Copenhagen, Denmark Maersk Full timeCustomer Experience ManagerMaersk is seeking a Customer Experience Manager to lead our customer-facing teams and drive business growth. As a key member of our leadership team, you will be responsible for developing and executing strategies to deliver exceptional customer experiences across our global operations.Key Responsibilities:Develop and implement...