Customer Experience Manager

3 weeks ago


Copenhagen, Copenhagen, Denmark Maersk Full time

Job Summary

As a Customer Experience Manager at Maersk, you will be responsible for delivering a consistently high-quality experience to new and existing customers. This involves actively building awareness and insights into customers' E2E supply chain plans and priorities, driving strong relationships with customers, and planning the deployment of customer understanding to the Customer Experience Organisation.

Key Responsibilities

  • Lead new business on-boarding with smooth implementation across different functions' collaboration
  • Build teams with strong knowledge of local products and services, and with mixed competencies (functional and commercial), who can timely and cost efficiently maximize customer value of all 'By Maersk' models
  • Review team performance and drive overall continuous improvement opportunities and Change management
  • Deliver agreed cross selling & value creation targets
  • Drive ICX Model for Sea freight business, E2E control tower management team

About Maersk

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.



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