Process Improvement Lead
5 days ago
About the Job
We are looking for a skilled Process Manager to join our Engineering team in Copenhagen. The successful candidate will be responsible for managing and driving the Incident Management Process, ensuring seamless collaboration on incident response, and maintaining high system availability.
Key Responsibilities
- Develop and implement process improvements to enhance incident management.
- Collaborate with teams to create, maintain, and improve reporting on incident management.
- Ensure timely resolution of incidents with client/business impact.
- Manage external client communication in cooperation with Client-facing teams.
- Exercise controls through existing processes and operational procedures owned by Service Management.
- Participate in Post-Mortem meetings and contribute to Problem Management work.
What We Offer
We offer a dynamic and collaborative culture that values personal initiative and professional achievements. Our hybrid work model provides flexibility and productivity, and we encourage continuous learning and development.
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