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Customer Succes Specialist

2 weeks ago

Århus, Århus Kommune, Denmark Ramboll Full time
Målretning og fokus:
I PeopleXact arbejder vi tæt sammen med Rambøll, hvor vi levere digitale løsninger til HR-målinger og medarbejderudvikling. Vores platform er designet til at være intuitiv og gør komplekse data let tilgængelige og handlingsorienterede.

Hvad udfordrer dig?
Vi søger efter dig, der kan identificere muligheder for at tilbyde yderligere produkter eller services, der skaber værdi for kunderne. Du vil være struktureret, proaktiv og god til at skabe overblik. Derudover skal du have indsigt i HR-processer og være interesseret i trivsel og medarbejderudvikling.

Jeres indsatser iagttagelse:

Din rolle som Customer Succes Consultant omfatter følgende primære opgaver:

  • Stå for onboardingforløb og sikre, at nye kunder kommer godt i gang med platformen
  • Hjælpe kunder med at udnytte dataindsigter til at fremme trivsel og engagement
  • Yde teknisk support og være ekspert i PeopleXact-platformens funktioner
  • Opbygge og vedligeholde langvarige kunderelationer ved at imødekomme kunderne og indfri deres forventninger
  • Identificere muligheder for at tilbyde yderligere produkter eller services, der skaber værdi for kunderne
  • Tilpasse din kommunikation til forskellige kundetyper
  • Forstå kundens behov, forventninger og situation – og tilrettelægge indsatsen herefter
  • Være struktureret, proaktiv og god til at skabe overblik
  • Have indsigt i HR-processer og være interesseret i trivsel og medarbejderudvikling
  • Forklare komplekse systemfunktioner på en simpel og pædagogisk måde, der skaber tryghed og tillid hos kunderne
  • Beherske dansk og engelsk på et professionelt niveau og være klar og præcis i din kommunikation

Medarbejdertilbagegang
Vi prioriterer glade medarbejdere og et godt teamsamarbejde. Derfor er der også plads til at kaste highfives over skrivebordet, mødes over den gratis morgenmad om fredagen og snakke om, hvad vi har lavet i weekenden.

Vores hold er bestående af knivskarpe og skønne hoveder, der sammen arbejder på at give kunderne de bedste løsninger til indsamling af relevant og vigtigt data.