Customer Service Ledelse

4 days ago


Århus, Århus Kommune, Denmark hummel Full time
Arbejdsopgaver

Som Customer Service Manager vil du lede et team af fem kolleger, hvor I sammen fokuserer på at optimere arbejdsprocesser og øge den operationelle effektivitet. Du vil også stå for driftsansvaret for udvalgte Key Accounts og sikre den daglige eksekvering og udvikling af samarbejdet med kunderne.

Dine primære opgaver vil være:

  • Udvikling af medarbejderkompetencer: Fremme dine medarbejderes udvikling og motivation ved at støtte, træne og coache dem.
  • Driftsansvar: Sikre smidig daglig drift og optimering af samarbejdet med vores kunder.
  • Optimering af arbejdsprocesser og procedurer: Strømline og forbedre backend-funktioner på tværs af afdelinger som Sales Operations Team (SOT) og Intern Salg.
  • Spillende træner: Gå forrest og deltag aktivt i de daglige operationelle opgaver.


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