Customer Service Manager, Nordic

5 days ago

Århus, Århus Kommune, Denmark hummel Full time

Vil du have en nøglerolle i hummels fremtidige vækst af B2B-salg? Er du dygtig til ledelse, kundeservice og har du kendskab til håndtering af drift-kompleksitet? Har du erfaring med at drift udvikle field- og Key Accounts? Så har du nu muligheden for at blive en del af vores Nordic Sales Backoffice team som Customer Service Manager.

Velkommen til hummel

Hos hummel ønsker vi at være en udfordrende, progressiv og innovativ virksomhed, der tiltrækker og fastholder de skarpeste hjerner og kreative talenter fra hele verden. Vi er et brand med en unik historie og kultur – som vi elsker og er stolte af.

Som Customer Service Manager for Nordic Sales Backoffice vil du lede fem talentfulde, passionerede og højt engagerede kolleger. Sammen vil I fokusere på at optimere arbejdsprocesser, øge den operationelle effektivitet og yde førsteklasses support ud mod vores kunder samt på tværs af afdelinger internt. Foruden den daglige ledelse får du også driftsansvaret for udvalgte Key Accounts, hvor du sikrer den daglige eksekvering og udvikling af samarbejdet.

Dine arbejdsopgaver og ansvarsområder

Arbejdsopgaverne vil være varierende fra eksekverings- til udviklingsprocesser i detail- og teamsportsmarkedet. Det er essentielt, at der skabes et high-performance og homogent backoffice-team, hvor der sættes en klar retning, og hvor der er styr på detaljen, processerne og servicen. Herudover indebærer jobbet:

  • Udvikling af medarbejderkompetencer: Fremme dine medarbejderes udvikling og motivation ved at støtte, træne og coache dem. Hjælp dem med at forbedre deres færdigheder og kompetencer i systemer og interne processer.
  • Driftsansvar: Sikre smidig daglig drift og optimering af samarbejdet med vores kunder - herunder koordinering af ordreflow, leveringer og produktdata.
  • Optimering af arbejdsprocesser og procedurer: Strømline og forbedre backend-funktioner på tværs af afdelinger som Sales Operations Team (SOT) og Intern Salg. Identificer, forbedre og implementer effektive processer.
  • Spillende træner: Gå forrest og deltag aktivt i de daglige operationelle opgaver. Supportere dine medarbejdere og sikre et højt operationelt niveau ved at lede med et godt eksempel.

Vi søger en struktureret teamleder, der kan samle teamet og de vigtigste interessenter bag en klar vision. Da opgaverne ofte involverer mange forskellige kolleger, er stærke evner inden for stakeholder management afgørende. For at lykkes i denne rolle forestiller vi os, at du besidder følgende kvalifikationer:

  • Solid erfaring med salgsstøtte, teknisk salg samt dokumenteret evne til at lede teams med effektive drift ledelses- og koordineringsevner.
  • Erfaring med drift og udvikling af Key Accounts, herunder ordrekoordinering og leveringsstyring.
  • En pragmatisk tilgang, hvor du tager initiativ og leverer resultater.
  • Erfaring fra mode- og/eller sportsbranchen.
  • Indgående kendskab til Navision og god fortrolighed med Office-pakken, særligt Excel.
  • Flydende i både dansk og engelsk med stærke skriftlige og mundtlige kommunikationsevner.
  • En positiv og løsningsorienteret tilgang, der trives i et dynamisk og hurtigt tempo.

Hos hummel gør vi os umage for at være en god arbejdsplads. Vi har en åben, ærlig og god tone, og vi går altid efter den næste sejr og spiller derfor oftest i angreb. Men vi er samtidig ét sammenhængende hold, som spiller hinanden gode og har det sjovt. Dit nye arbejdssted bliver på vores hovedkontor på Balticagade 20, 8000 Aarhus C. Her arbejder vi til daglig tæt på 240 kollegaer, som alle er klar til at spille dig på holdet.

Vi tilbyder:

· En god arbejdsplads, hvor udvikling og relationer er i fokus. Vi spiller på tværs i huset og har en helt speciel stemning, hvor alle hilser på hinanden og har en god dialog.

· Hos os er der plads til faglige udfordringer samt balance mellem arbejdsliv og privatliv. Vi har fleksible arbejdsforhold, samtidig med at det er muligt at dyrke 1 times sport i arbejdstiden.

· En personaleforening "hummelbien", som er med til at styrke sammenholdet med firmafester, julefrokost, udflugter, kulturelle aktiviteter osv.

Vil du være en del af vores team?

Der er ansøgningsfrist d. 21. april 2025, men melder den rigtige spiller sig til holdet før, så er vi klar til at rykke videre i processen. Det betyder, at stillingsopslaget i enkelte tilfælde vil blive fjernet før den annoncerede ansøgningsfrist.

Lyder ovenstående som noget for dig? Så send din ansøgning via nedenstående link allerede i dag. Vi glæder os til at høre fra dig

#J-18808-Ljbffr

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