ServiceNow Product Manager
7 days ago
We are seeking a highly skilled ServiceNow Product Manager to join our team at DNV. As a Product Manager, you will be responsible for ensuring the successful implementation and maintenance of the ServiceNow product to meet our needs.
Job DescriptionKey Responsibilities:
- Lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across other project teams within the Superior Customer Experience (SCE) Program.
- Gather requirements, manage the product backlog, and validate priorities and needs.
- Support vision and roadmap development along with the program manager to be fulfilled by the development teams, ensuring alignment with business goals and strategic objectives.
- Act as the primary contact between stakeholders and development teams to ensure clear communication and understanding.
- Oversee the design and implementation of the ServiceNow Customer Service Management (CSM) module, ensuring it meets business requirements and industry standards.
- Work with internal and external stakeholders, including consulting teams, to maximize product value.
- Lead the continuous development, deployment, and maintenance of ServiceNow capabilities in CSM to improve customer service operations and overall customer satisfaction in line with the SCE Program vision.
Education:
- Bachelor's or master's degree in computer science, Information Systems, Business Administration, or related field.
- ServiceNow Certified Implementation Specialist (CISCSM) certification.
Experience:
- Minimum of 3 years of experience as a Product Owner or similar role, focusing on ServiceNow and Customer Service Management.
- Experience supporting Customer Service, Sales Support, Technical Support, or Contact Center units.
- Proficiency with Agile/Scrum methodologies and tools.
Technical and Functional Knowledge:
- Strong hands-on experience with ServiceNow, particularly in the Customer Service Management module.
- Proficiency in managing workflows, business rules, UI policies, and other ServiceNow components.
- Deep understanding of customer service processes and case management best practices.
- Experience in implementing and optimizing customer service solutions.
Other Skills:
- Excellent communication skills with the ability to work effectively with cross-functional teams.
- Strong analytical and problem-solving abilities.
- Proven track record of managing complex projects and delivering high-quality results.
$80,000 - $120,000 per year, depending on experience.
About DNVDiversity is fundamental to our culture, and we invite you to be part of this diversity. We are an Equal Opportunity Employer and give consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion.
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