Senior Manager Membership Operations

3 days ago


Copenhagen, Copenhagen, Denmark LEGO Gruppe Full time
About the Role

We are seeking an experienced Senior Manager to join our Global Membership & Personalisation Leadership Team. As a Senior Manager, Membership Localisation, you will be responsible for leading the membership localisation strategy development and implementation to drive the localisation of the LEGO Group's Membership Programme.

You will work closely with cross-functional teams to define opportunities for local adaptations of the membership programme across key markets. This includes leading the matrix relationship and partner engagement towards country business units for membership localisation, including regular business and communication updates.

Key qualifications include 8-10 years of senior experience in leading best-in-class membership and loyalty strategies at both country and global levels. Proven ability to lead matrix relationships across diverse geographies and markets is essential.

A strong structured problem-solving and communication capability is required, as well as experience working in a global multi-cultural manufacturing company with a complex channel mix (D2C and B2B).



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