Order Management Representative

3 days ago


Copenhagen, Copenhagen, Denmark LIXIL Full time

Job Overview

LIXIL, a world leader in sanitary solutions, seeks a skilled Order Management Representative to join its Nordic team. Located in Copenhagen, Denmark, the role involves supporting Order Management in Denmark and other Nordic countries.

The ideal candidate will possess relevant experience, technical understanding, and excellent communication skills in Danish and English. A good knowledge of Google Workspace is also required.

Key responsibilities include maintaining high support levels within the team, managing orders according to corporate guidelines, creating availability requests for customer escalations, handling credit notes, returns, and customer claims, and ensuring high customer satisfaction during and after contact with Order Management.

Required Skills and Qualifications

  1. Relevant experience in a similar role or industry
  2. Technical understanding
  3. Fluent Danish and English language skills
  4. Good knowledge of Google Workspace

Benefits

This role offers a unique opportunity to work with a global brand, dedicated to bringing innovative products to the bathroom and kitchen markets. As part of the LIXIL team, you will be an active and proactive part of the Service organization, supporting colleagues with information and answers to questions within your area of expertise.



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