Merchant Onboarding Specialist

1 month ago


Copenhagen, Copenhagen, Denmark Wolt Full time

Are you a detail-oriented and communicative professional looking for a new challenge? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? We're seeking a skilled Merchant Onboarding Associate to join our team at Wolt.

Role Overview

As a Merchant Onboarding Associate, you will play a crucial role in onboarding new venues onto the Wolt platform. This includes setting up product selections, training merchants, and ensuring photo coverage. You will also be responsible for guiding merchants to improve their performance based on data during the first weeks of the partnership.

Key Responsibilities

  • Successfully onboard new venues by setting up product selections, training them in Wolt's internal systems, and ensuring photo coverage.
  • Be a key player in Wolt's expansion into new cities in Denmark.
  • Guide merchants to improve their performance based on data during the first weeks of the partnership.
  • Become an expert in different types of onboardings, including Wolt Drive, Wolt Self-Delivery, or Wolt Delivery, focusing on either restaurant or retail partners.
  • Develop the onboarding process of the future, potentially leading or participating in projects that improve efficiency and quality.
  • Share best practices among the merchant team and challenge current operations.

Requirements

  • Fluency in Danish and English to communicate with partners and create product selections in local languages and English.
  • Experience in support, administration, coordination, account management, or similar roles is a plus.
  • Excellent interpersonal skills with the ability to adapt tone to suit the audience.
  • Structured, detailed, and service-oriented.
  • Tech-savvy self-starter with a 'can-do' attitude.
  • Curious about how things work and how to optimize partner and user experience.

What We Offer

At Wolt, we value our employees' skills and dedication. If you're passionate about onboarding and customer satisfaction, we encourage you to apply for this exciting opportunity.



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