Expert Swedish-speaking Shift Workforce Onboarding Specialist

1 month ago


Copenhagen, Copenhagen, Denmark Xero Full time
About the Role

We are seeking an Expert Swedish-speaking Shift Workforce Onboarding Specialist to join our Customer Onboarding Team. In this role, you will be responsible for ensuring that our customers have the knowledge they need to make their scheduling and HR management processes simpler and more efficient.

Key Responsibilities:
  • Looking after international portfolios of shift-based businesses (with focus on Swedish customers).
  • Ensuring our customers have the necessary skills to utilize our platform effectively.
  • Working with new customers to facilitate custom implementation, product setup and ongoing customer support.
  • Acting as an internal representative of your customers to our internal product/engineering team.
  • Monitoring your onboarding customers for the first 12 months, keeping track on their health and working on reducing churn.
About You

We are looking for a professional with strong communication skills, ability to learn quickly, and a driven mindset. A minimum of one year experience in a Customer Support or Onboarding role is required. Fluency in English and Swedish is also a must.

What We Offer
  • A competitive salary of $70,000 per year, plus bonus opportunities based on performance.
  • A comprehensive benefits package including pension, health insurance, inclusive support for new parents, and generous vacation time.
  • Growth and progression opportunities within a dynamic and innovative company.
  • Flexible remote work arrangements and a strong social culture with regular team activities.
About Us

Xero is a leading digital solution provider specializing in everyday scheduling and workforce management. Our platform is designed to make it easier for businesses and shift workers around the world to communicate, collaborate, and get work done. Join our team and contribute to improving the lives of shift workers globally.



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