Airport Operations Manager
5 days ago
Synopsis:
- This role is responsible for planning, directing, and supervising airport operations, ensuring adherence to safety, security, regulatory, and company requirements.
- Oversee all passenger and aircraft handling operations, ensuring timely execution of arrival/departure checklists, brand requirements, company policy/procedures, and regulatory standards.
- Responsible for managing safety and security outcomes through hazard identification, compliance monitoring, and reporting.
- Coordinate flight editing and special guest requirements, including assessment, planning, and coordination of VIP/MAAS, PRM, and special category guests.
- Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and minimize impact on guest service and operational integrity.
- Maintain station emergency response plans, disruption planning, diversion/delay handling, and business continuity plans.
- Ensure on-time performance, coordinating, mitigating, accurate reporting, and follow-up of delays.
- Promote airport ancillary sales, coordinate process compliance monitoring, and adhere to associated targets.
- Monitor and report customer service-related standards, including performance against associated KPIs.
- Adhere to local authority requirements, including arrival/departure documentation and reporting.
- Degree-level education or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
- Previous exposure to a highly pressured and multicultural environment in a supervisory role within a shift environment required.
- Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry, and/or airport policies.
- Mature personality with outstanding communication skills, supervisory skills, and passion to deliver exceptional service.
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Airport Operations Manager
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