Operations Manager

4 days ago


Copenhagen, Copenhagen, Denmark Bob W UK Full time

About Bob W

We are a young and dynamic aparthotel brand that provides an authentic 5-star experience to every single guest at scale. Our mission is to lead the world's transition to sustainable hospitality.

Our apartments cater to the 21st-century traveller who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental. We combine the best of both worlds in our climate-neutral apartments in Europe's coolest neighbourhoods.

We are building the technology to give every guest a local, 5-star experience at scale. As we expand, fuelled by venture capital and investment from top-tier real estate equity firms, we are seeking a seasoned professional to manage our operations in Copenhagen.

The Role

As a General Manager, you will support the Area Manager in launching and managing local operations, ensuring efficient oversight of our apartments and partner network. Your role will involve initiating and implementing new processes and managing budgets and P&L in our Copenhagen property.

  • Manage and launch local operations, focusing on 5-star guest experience, profitability, and business growth.
  • Manage and own budgets and P&L of our property in Copenhagen.
  • Define and scope your team goals based on company-wide OKRs and lead your team to deliver exceptional results.
  • Take on the responsibility for hiring, onboarding, and offboarding team members.
  • Develop cross-functional partnerships, actively solve problems, and unblock team members while positively challenging and encouraging participation.
  • Be an active role model for Bob W's mission, strategy, and culture.

Our ideal candidate has:

  • 3+ years of experience working in operations or hospitality with P&L ownership.
  • Customer service-driven attitude and passion for delivering world-class guest experiences.
  • Strong problem-solving skills, with the ability to proactively anticipate and address potential issues.
  • Experience in hiring, onboarding, offboarding, and leading a team.
  • Excellent communication and time management skills.
  • Fluency in Danish and English.

We offer:

  • A chance to re-invent the world's largest industry by shaping a young and dynamic tech company with huge growth ambitions.
  • Employee share option plan.
  • Unlimited holidays.
  • Free nights and generous discounts at Bob W locations.
  • Oliva mental well-being platform access.
  • Sports compensation.
  • Development and growth opportunities along with a L&D budget.
  • Regular team events.
  • A smart and highly motivated team with a multicultural, diverse, and rewarding work environment.


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