Field Service Transformation Leader for Denmark and Norway
2 days ago
Company Overview
Alfa Laval Corporate AB is a pioneering company that has been making a positive impact on the world for over 140 years. We're driven by our start-up culture and rapid growth, which fuels our innovative spirit and personal growth.
We challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. Our goal is to shape a more resourceful, less wasteful world while building our careers too.
About the Role
The primary objective of this position is to lead the field service transformation in Denmark and Norway, delivering an outstanding customer experience. This involves ensuring service satisfaction by deploying Field Service Engineers (FSEs) and/or service providers with the right skills and attitude at the optimal cost.
Key Responsibilities:
- Foster a Strong QHSE Culture: Secure a strong quality, health, safety, and environment (QHSE) culture within the Field Service organization.
- P&L Responsibility: Be responsible for the profit and loss (P&L) of the Field Service operations in Denmark and Norway.
- Training and Development: Plan and implement training programs to maintain essential competencies among Field Service Engineers.
- Technical Support: Provide technical support to FSEs in their work, ensuring they have the necessary resources and expertise.
- Resource Utilization: Ensure high resource utilization throughout the year, maximizing efficiency and productivity.
- Performance Development: Conduct annual performance development discussions with team members.
Requirements and Qualifications
You will likely have at least 5 years of relevant experience in fields such as the marine business, process industry, or a similar area. Ideally, you have experience as a people manager, with a background in working with employees across different locations or countries. Proficiency in at least one Scandinavian language and English is required.
Salary and Benefits
The estimated salary for this position is between 120,000 - 180,000 DKK per annum, depending on location and experience. The exact figure will be discussed during the hiring process. You will be placed in either Denmark (Copenhagen or Kolding) or Norway (Sandvika) with a reporting line to the Nordic Field Service Manager.
About Alfa Laval
Alfa Laval is a global leader in heat transfer, separation, and fluid handling. Our products and solutions are used in various industries, including energy, food, water, and shipping. We're committed to innovation, sustainability, and customer satisfaction.
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