ITIL and ServiceNow Certified

4 days ago


Copenhagen, Copenhagen, Denmark Thrive IT Systems Full time

We are seeking a highly skilled ITIL and ServiceNow Certified professional to join our team at Thrive IT Systems. As an ITIL and ServiceNow Certified professional, you will be responsible for delivering high-quality IT services and support to our clients, using your expertise in IT service management and ServiceNow to drive business results.

Job Description

The primary role of the ITIL and ServiceNow Certified professional is to manage and maintain our IT infrastructure and services, using ITIL best practices and ServiceNow to deliver high-quality IT services and support.

Key Responsibilities
  • IT Infrastructure Management: Manage and maintain our IT infrastructure, including servers, networks, and desktops.
  • IT Service Delivery: Deliver high-quality IT services and support to our clients, including incident and problem management, change management, and release management.
  • Service Level Management: Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs).
  • Reporting and Analytics: Generate reports and analytics to help us make informed business decisions.
Requirements

To be successful as an ITIL and ServiceNow Certified professional, you will need:

  • ITIL Foundation Certification
  • ServiceNow Implementation Certification
  • Strong understanding of IT service management principles and practices
  • Excellent communication and analytical skills
  • Ability to work in a fast-paced environment

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