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Customer Support and Business Development Lead

1 week ago

Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time

Falck Danmark A/S is seeking a highly skilled Head of Customer and Business Support to join our Operations team.

In this role, you will lead a team of approximately 10 employees and be responsible for critical support functions in sales and contract management.

You will also oversee the development of operational partnerships with insurance brokers in the health insurance sector.

The ideal candidate will possess a Master's degree in business process management or a related field, along with experience in customer support and leadership.

About the job:

As Head of Customer and Business Support, you will have the opportunity to contribute to the growth and success of our organization.

You will work closely with other departments and entities within Falck to achieve our goals.

Key responsibilities include:

  • Leading and mentoring a team of approximately 10 employees.
  • Developing operational partnerships with insurance brokers.
  • Managing contract management processes.
  • Overseeing the onboarding and offboarding of customers.