Senior Business Development Lead

7 days ago


Copenhagen, Copenhagen, Denmark 3Shape AS Full time

About Us

Our Mission: To enable dentists to provide superior dental care to every patient, every time.

Job Description

We are looking for a Sr. Program Manager to join our Global Customer Success team, responsible for driving customer success initiatives and defining strategies that meet business goals. This is a key role within our organization, requiring strong leadership and analytical skills to drive growth and customer satisfaction.

Key Responsibilities
  1. Customer Success Program Management: Develop and implement Customer Success programs aligned with business goals.
  2. Cross-functional Collaboration: Work with regional teams to align goals and ensure seamless implementation.
  3. Customer Insights Analysis: Analyze data to uncover trends, patterns, and areas for improvement.
  4. Strategic Partnership: Act as a strategic business partner to regional teams, setting clear direction and measurable targets.

Requirements:

  • Customer Success Experience: Develop and implement Customer Success programs aligned with business goals.
  • Leadership Skills: Collaborate with regional teams and lead commercial initiatives across global and local teams.
  • Analytical Skills: Proficient analytical skills to identify and address customer needs effectively.
  • Effective Communication: Communicate and present effectively with stakeholders at all levels.


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