Technical Support Engineer

7 days ago


Copenhagen, Copenhagen, Denmark Excis Compliance Full time

At Excis Compliance Ltd., we're seeking an experienced Desktop Support Technician L2 to join our global team. As a key member of our IT department, you will provide technical support for hardware, software, and IT infrastructure, ensuring seamless operations for our clients.

Key Responsibilities:

  • Provide level 2 technical support for desktops, laptops, and peripherals.
  • Advanced Windows OS troubleshooting, including updates, performance optimization, and registry fixes.
  • Configuration and maintenance of Microsoft Office 365 applications.
  • Active Directory management, including account management, group policies, and domain connections.
  • Mobile device configuration and support using MDM solutions.
  • Network issue diagnosis and resolution, including LAN/WAN, TCP/IP, and DNS/DHCP problems.
  • VPN connectivity assistance and security updates.
  • Endpoint protection tool implementation and management.
  • Remote support provision using various tools.
  • Hardware inventory management and vendor coordination for hardware repairs.


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