Head of Operations and Customer Experience

4 days ago


Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time

Falck Danmark A/S seeks an experienced Head of Customer and Business Support to join our Operations team.

In this role, you will lead a team of approximately 10 employees and be responsible for critical support functions in sales and contract management.

You will also oversee the onboarding and offboarding of customers and develop operational partnerships with insurance brokers in the health insurance sector.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a keen attention to detail.

About the job:

As Head of Customer and Business Support, you will have the opportunity to shape our organization's strategy and drive our global healthcare mission forward.

You will work closely with other departments and entities within Falck to achieve our goals.

Key responsibilities include:

  • Leading and mentoring a team of approximately 10 employees.
  • Optimizing contract management processes.
  • Managing the onboarding and offboarding of customers.
  • Developing operational partnerships with insurance brokers.


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