Head of Customer Experience

2 weeks ago


Copenhagen, Copenhagen, Denmark 3Shape AS Full time
About the Role: We are looking for a seasoned digital leader to drive our digital transformation journey. As a Director, Head of Digital Experience & Applications, you will oversee our Development and Digital Experience (DX) Department, shaping our global digital strategy and customer experience initiatives while leading a talented team of professionals. Your expertise will ensure seamless delivery of digital solutions, driving business growth and enhancing customer engagement.

Key Responsibilities:
  • Strategically lead and coordinate cross-functional teams focusing on Agile Excellence, UX/UI Design, and business applications.
  • Develop and execute innovative digital strategies to drive business outcomes and enhance customer experiences.
  • Implement digital transformation initiatives across Denmark, Poland, Ukraine, and remote teams, aligning with our broader business objectives.
  • Cultivate a results-driven culture, prioritizing leadership development, coaching, and talent management.
  • Ensure effective digitalization of healthcare services, fostering robust support and education initiatives.


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