Lubricants Operations and Customer Experience Director
7 days ago
Key Responsibilities:
- Logistics Support: Develop strategies for logistics solutions, manage tenders on the Lubricants Supply Chain, and ensure excellence in transport documents and customs clearance.
- IT: Act as a key user in SAP SD, super user for the Company's online platforms and EDI exchanges, and co-owner of the CRM Lubricant business tool.
- Leadership and Management: Motivate and manage a team of 4 people in Customer Service Nordic, act as a backup for the Supply Chain and Procurement Manager, and conduct appraisals and individual meetings.
Requirements:
The ideal candidate will have a strong background in supply chain operations, with a proven track record of driving customer satisfaction and process improvements. Proficiency in English and one Scandinavian language is essential, while knowledge of French is a plus. Strong analytical skills, project management capabilities, and excellent communication skills are also required.
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Copenhagen, Copenhagen, Denmark TOTAL Deutschland GmbH Full timeJob Description: We are seeking a skilled Operations & Customer Service Manager to lead our Nordic customer service operations. The successful candidate will be responsible for managing lubricants operations and customer service activities, ensuring all operations are conducted in accordance with Company policies.Main Responsibilities:Drive a strong customer...
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