Lubricants Operations and Customer Experience Director

7 days ago


Copenhagen, Copenhagen, Denmark TOTAL Deutschland GmbH Full time

Key Responsibilities:

  • Logistics Support: Develop strategies for logistics solutions, manage tenders on the Lubricants Supply Chain, and ensure excellence in transport documents and customs clearance.
  • IT: Act as a key user in SAP SD, super user for the Company's online platforms and EDI exchanges, and co-owner of the CRM Lubricant business tool.
  • Leadership and Management: Motivate and manage a team of 4 people in Customer Service Nordic, act as a backup for the Supply Chain and Procurement Manager, and conduct appraisals and individual meetings.

Requirements:

The ideal candidate will have a strong background in supply chain operations, with a proven track record of driving customer satisfaction and process improvements. Proficiency in English and one Scandinavian language is essential, while knowledge of French is a plus. Strong analytical skills, project management capabilities, and excellent communication skills are also required.



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