Jabra Support Specialist

3 weeks ago

Ballerup, Ballerup Kommune, Denmark GN Group Full time

As a Jabra Support Specialist, you will be responsible for resolving complex technical issues escalated from Tier 2 support. This role requires strong communication skills to own support ticket communication with internal and external stakeholders.

Key Responsibilities:

  • Take ownership and resolve technical issues escalated from Tier 2 Support
  • Reproduce, and resolve as many issues as possible and conduct sparring with our Development Center and In-Market Quality teams
  • Identify and help organize resources needed to accomplish tasks
  • Encourage an organizational learning approach
  • Make presentations and undertake public speaking with skill and confidence
  • Build wide and effective networks of contacts inside and outside the organization
  • Demonstrate great problem-solving skills and ability to work individually and in a team environment
  • Coordinate multiple priorities, identify then eliminate bottlenecks, and ambiguity by working collaboratively
  • Own all communication with internal and external stakeholders for tickets escalated to Tier 3 until resolved with the ability to operate in large virtual, and in-person meetings
  • Provide training to Tier 2 and when requested Tier 1

Requirements:

  • A bachelor's degree in either electrical engineering or video production, or a combination of education and relevant experience
  • 5-10 years in a similar role
  • 3-5 years of experience working in one or several of the following areas: Webhooks, API, SDK, MongoDB, Docker, PowerShell, Intune, SSCM, Jira, Jama, and Azure
  • Have a thorough understanding of modern software solutions technologies, including Windows, macOS, and other commonly used operating systems
  • Technical certifications in related fields
  • Proven experience working with Audio DSP, Video, video conferencing systems, and similar applications
  • Familiar with .NET Core/C# running in Azure and Python programming languages
  • Ability to communicate effectively with cross-functional technical teams, business organizations, and vendors
  • High standard of personal integrity & professionalism
  • Ability to work individually and in a team environment
  • Good ability to prioritize
  • Proficient in solving complex architectural challenges through proven problem-solving skills and robust critical thinking
  • Full understanding of and experience with project technical documents, such as Engineering/Architectural drawings and Project Schedules
  • Knowledge and experience with test automation, concepts, theories, practices, and procedures along with a commitment to product standards and quality
  • Experience with defect tracking systems, test management systems, and software revision control
  • Experience in providing and presenting project status reports through the development cycle and knowledge of the full life cycle of the R&D development process
  • 3-5 years of experience with DECT and Bluetooth RF technology
  • Fluency in spoken and written English, additional languages is highly desirable
  • The capability to explain very complex setups and solutions
  • Good analytical and influencing skills
  • Eagerness to embrace new technologies, skills, and work methodologies
  • Some knowledge of artificial intelligence in products is advantageous
  • Ability to travel up to 20%

  • Jabra Support Specialist

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    As a Jabra Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, you will own all communication with internal and external stakeholders.Key Responsibilities:Resolve...

  • Jabra Support Specialist

    3 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Job SummaryWe are seeking a highly skilled Technical Escalation Resolution Expert to join our team at GN Group. As a Jabra Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable.Key Responsibilities:Resolve...

  • Jabra Support Specialist

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Key Responsibilities:As a Jabra Support Engineer, Tier 3, you will be responsible for resolving technical escalations received from Tier 2 support. You will own support ticket communication with internal and external stakeholders and provide resolution with Development Centers and In-Market Product Quality when necessary.Key Skills and Qualifications:Take...

  • Jabra Technical Specialist

    5 days ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    GN Group is committed to bringing people closer through innovative audio, video, gaming solutions.We are seeking a highly skilled Jabra Technical Specialist to join our team in this exciting opportunity.The successful candidate will be responsible for resolving complex technical issues escalated from Tier 1 support, collaborating with the Tier 3 support team...

  • Jabra Support Engineer, Tier 2

    1 month ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Jabra Support Engineer, Tier 2 to join our team. As a key member of our technical support team, you will be responsible for resolving complex technical issues related to audio and video technology.Key ResponsibilitiesResolve technical issues escalated by Tier 1 SupportReproduce, and resolve as many...

  • Technical Support Specialist

    1 month ago

    Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Unlock Your Potential as a Support SpecialistAbout the Role:We are seeking an exceptional Support Specialist to join our Jabra Team in Bangalore. As a key member of our Product Support Team, you will be responsible for delivering customer-focused support for our products via phone, email, and click-to-chat. Your primary goal will be to empower Jabra...

  • Technical Support Specialist

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Job Title: Support SpecialistWe're Jabra, a company that makes life sound better by developing intelligent sound solutions. We're looking for a Support Specialist to join our team.About the RoleThe Support Specialist will be responsible for delivering customer-focused technical support for our products via phone, email, and chat. This role requires strong...

  • Technical Support Specialist

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Unlock Your Potential as a Support SpecialistAbout the RoleWe are seeking an exceptional Support Specialist to join our Jabra Team in Bangalore. As a key member of our Product Support Team, you will be responsible for delivering customer-focused support for our products via phone, email, and click-to-chat. Your primary goal will be to empower our customers...

  • Jabra Support Specialist

    2 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Key Responsibilities:You will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, you will own all communication with internal and external stakeholders.Key Skills:Resolve technical issues...

  • Jabra Support Engineer, Tier 3

    1 month ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Escalation Specialist to join our team as a Jabra Support Engineer, Tier 3. In this role, you will be responsible for resolving complex technical issues escalated from Tier 2 support, working closely with internal and external stakeholders to provide timely and effective solutions.Key...

  • Jabra Support Engineer, Tier 2

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Job DescriptionAs a Jabra Support Engineer, Tier 2, you will be responsible for resolving complex technical issues escalated from Tier 1 support, collaborating with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when necessary. You will own all communication with internal and external stakeholders while the ticket is in Tier 2.Key...

  • Cloud Architecture Specialist

    2 hours ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    We are at the forefront of major technology shifts, offering smart audio solutions through our Jabra brand. Constantly growing, evolving, and pushing for innovation, we have created the world's first ultra-noise-cancelling microphone, the first Bluetooth headset and the first sports headphones with an integrated heart rate monitor – just to name a few.As...

  • Software Development Specialist

    2 weeks ago

    Ballerup, Ballerup Kommune, Denmark Jabra Full time

    Unlock Your Potential at Jabra At Jabra, we're driven by innovation and a passion for connecting people through technology. As a full stack .NET software developer, you'll be at the forefront of shaping our software solutions that redefine user experiences across the globe. Your Team: You'll join a dynamic and forward-thinking group where fresh ideas and...

  • Jabra Support Engineer, Tier 3 Specialist

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Escalation Expert to join our Jabra Support team as a Tier 3 Support Professional. In this role, you will be responsible for resolving complex technical issues escalated from Tier 2 support, owning support ticket communication with internal and external stakeholders, and collaborating with...

  • Embedded Software Manager

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark Jabra Full time

    About the RoleWe are seeking a talented and experienced Embedded Software Manager to join our team at Jabra, based in Ballerup, Denmark. As a key member of our global engineering organization, you will contribute to our purpose of Bringing People Closer by managing and supporting several teams of skilled software engineers in Europe.Key...

  • Technical Support Specialist

    2 weeks ago

    Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

    Customer Support RoleWe're seeking a skilled Technical Support Specialist to join our Product Support Team. As a key member of our team, you'll deliver exceptional customer experiences through technical support via phone, email, and chat. Your primary responsibilities will include:Providing Tier 2 technical support and solutions to customers.Educating...

  • Senior Business Intelligence Analyst

    4 weeks ago

    Ballerup, Ballerup Kommune, Denmark Jabra Full time

    About the RoleWe are seeking a highly skilled Business Intelligence Consultant to join our team at Jabra, a part of GN. As a key member of our Business Intelligence (BI) team, you will be responsible for defining and developing BI and analytics solutions across our Enterprise division.Key ResponsibilitiesDevelop automated BI reporting solutions in Power BI...

  • Product Software Architect

    2 weeks ago

    Ballerup, Ballerup Kommune, Denmark Jabra Full time

    About the RoleWe are seeking a highly skilled Senior Product Software Architect to join our System Integration team at Jabra. As a Product Software Architect, you will play a key role in shaping the realization of our products, outlining the software architecture in accordance with business needs, and establishing and aligning integration points across...

  • Senior Business Intelligence Solutions Developer

    2 weeks ago

    Ballerup, Ballerup Kommune, Denmark Jabra Full time

    Data Insights and Analytics Solutions SpecialistWe're searching for an experienced Data Insights and Analytics Solutions Specialist to join our Business Intelligence team. As a key member of our team, you will be responsible for defining and developing Business Intelligence and analytics solutions across our Enterprise division at Jabra, a part of GN.About...

  • Jabra Support Specialist, Technical Escalations

    1 week ago

    Ballerup, Ballerup Kommune, Denmark GN Group Full time

    Technical Escalation SpecialistYou will be responsible for resolving complex technical issues escalated from Tier 1 support, collaborating with the Tier 3 support team to resolve these issues, and escalating them to Tier 3 when necessary. While the issue is being resolved in Tier 2, you will be the primary point of contact for internal and external...