Customer Service Expert with Global Reach

2 weeks ago


Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

We are seeking a skilled Customer Service Specialist to join our team in Copenhagen. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and support.

The ideal candidate will have excellent communication skills, a strong knowledge of customer service principles and practices, and experience in handling logistics enquiries from customers and 3rd party logistics suppliers.

Key Responsibilities:
  • Process customer orders according to target
  • Handle calls and enquiries daily according to defined targets
  • Resolve customer complaints efficiently
  • Manage stock data and deliveries

The successful candidate will also have the opportunity to work closely with various functions such as sourcing, procurement, manufacturing, supply chain (warehousing, logistics and distribution) and contribute to planning processes that ensure optimal alignment between demand and supply.

This is an exciting opportunity to join a dynamic team and make a real impact in a fast-paced environment. If you are a motivated and customer-focused individual who thrives on building strong relationships, we encourage you to apply.

Requirements:
  • Good knowledge of SAP and understanding of the Order-To-Cash process
  • Knowledge of customer service principles and practices
  • Experience in handling logistics enquiries from customers and 3rd party logistics suppliers
  • Experienced in Microsoft Office: Word, Excel and Outlook
  • High attention to detail and accuracy
Benefits:

We offer a competitive salary of approximately DKK 350,000 - 450,000 per year, depending on experience, as well as a range of benefits including health insurance, pension scheme and opportunities for professional development.

JACOBS DOUWE EGBERTS is a leading coffee and tea company with a rich history dating back over 265 years. We are proud of our passionate and driven associates who challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.



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