Global Trust and Safety Strategist

4 weeks ago


Copenhagen, Copenhagen, Denmark Wolt Full time

Role Overview

Wolt is seeking a seasoned professional to lead its Global Trust and Safety team. As the Head of Global Trust and Safety, you will be responsible for developing and executing comprehensive strategies, policies, and initiatives that enhance safety and trust across our entire ecosystem.

Key Responsibilities

  • Design and build a Global Trust and Safety Team that collaborates with other functional leads to drive Wolt to the next level of trust and safety.
  • Develop, launch, and evangelize Wolt policies that guide the behavior of our customers, courier partners, and merchants.
  • Establish new global processes to ensure that the policies your team creates are implemented and escalated effectively.
  • Work with analytics, legal, and other functions to build a new data architecture that supports analysis of Trust and Safety incident data.
  • Identify, scope, and execute on incident reduction and prevention strategies aimed at keeping all parties using the platform safe.
  • Identify areas where Wolt can take additional proactive actions to improve the experience of our customers, courier partners, and merchants.

Requirements

  • 5-10 years of deep expertise in fields such as safety, compliance, legal, or operations management, including at least 3 years of people management experience.
  • Strong analytical and problem-solving skills, with the ability to work with data and turn it into insights, recommendations, and strategies.
  • Experience in building out and scaling new business processes, teams, and/or functions.
  • Excellent people skills, with the ability to motivate and communicate with various stakeholders, including country teams, global functional teams, and leadership.
  • Ability to work and communicate effectively in English.


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