Global Trust and Safety Strategist

1 week ago


Copenhagen, Copenhagen, Denmark Wolt Full time
Role Background

Wolt's Trust and Safety team is focused on mitigating risks and ensuring a safe experience for all platform users. As the Head of Global Trust and Safety, you will develop strategies to enhance safety and trust across our ecosystem.

The role involves reducing trust and safety incidents by creating policies, identifying root causes, and driving initiatives to increase the sentiment of safety on the platform.

You will partner with various global functions, including product, operations, legal, analytics, and leadership, to drive company-wide projects with high strategic importance.

To succeed, you must be comfortable working at both high-level strategy and hands-on execution.

Key Responsibilities

  • Design and build a Global Trust and Safety Team to drive trust and safety to the next level at Wolt.
  • Develop and launch Wolt policies that guide customer, courier partner, and merchant behavior.
  • Establish new global processes to ensure policy adoption and sensitive incident escalation and support.
  • Collaborate with analytics, legal, and other functions to build a data architecture for Trust and Safety incident analysis.
  • Identify and execute incident reduction and prevention strategies to keep all platform users safe.
  • Identify areas for proactive actions to improve the customer, courier partner, and merchant experience.


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