Global Trust and Safety Strategist

24 hours ago

Copenhagen, Copenhagen, Denmark Wolt Full time
Job Description

We are seeking an experienced professional to join our team as a Global Trust and Safety Strategist. This is a key role in ensuring the safety and trust of our users, partners, and employees.

About the Role

The successful candidate will be responsible for developing and implementing strategies to enhance safety and trust across our ecosystem. This includes reducing trust and safety incidents, creating policies on how to operate on the platform, identifying root causes for incidents, and driving initiatives to increase the sentiment of safety on the platform.

Main Responsibilities
  • Design and build a Global Trust and Safety Team that collaborates with other functional leads to take Wolt to the next level of trust and safety.
  • Develop, launch, and evangelize Wolt policies that guide the behavior of our customers, courier partners, and merchants.
  • Establish new global processes to ensure that the policies created by your team are taken into use, and for escalating and supporting sensitive incidents.
  • Together with analytics, legal, and other functions, build a new data architecture to support analysis of our Trust and Safety incident data.
  • Identify, scope, and execute on incident reduction and prevention strategies aimed at keeping all parties using the platform safe.
  • Identify areas where Wolt wants to take additional proactive actions to improve the experience of our customers, courier partners, and merchants.
Requirements
  • A minimum of 5-10 years of deep expertise in fields such as safety, compliance, legal, or operations management, including at least 3 years of people management experience.
  • Strong analytical and problem-solving skills and the ability to work with data and quickly turn it into insights, recommendations, and strategies.
  • Experience in building out and scaling new business processes, teams, and/or functions.
  • Excellent people skills and the ability to motivate and communicate with various stakeholders, including country teams, global functional teams, and leadership.
  • You are willing to work from one of our global hubs, ideally Helsinki, Berlin, or Copenhagen, and are open to travel.
  • You are able to work and communicate effectively in English.
Compensation

The estimated annual salary for this position is €100,000 - €120,000, depending on location and experience.

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