Payment Services Operations Expert

7 days ago


Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

Our Team

At Mastercard Payment Services Denmark A/S, we value collaboration, innovation, and inclusivity. Our teams work together to deliver world-class solutions to our customers. As a Customer Technical Services Analyst II-2, you will be part of the Global Customer Care team, which provides technical support to customers across various regions.

Job Responsibilities

Your primary responsibility will be to provide technical support to customers, analyzing complex issues and following through to resolution. Additional responsibilities include:

  • Collaborating with internal stakeholders to implement new products or technologies;
  • Leading small to medium-sized projects/initiatives as an individual contributor;
  • Analyzing customer feedback and suggesting process improvements.

Requirements

  • Bachelor's degree in Computer Science, Business Administration, or related field;
  • At least 2 years of experience in customer-facing roles, preferably in B2B environments;
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues;
  • Excellent written and verbal communication skills;
  • Familiarity with ITIL framework and Real-Time Payment solutions is a plus.


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