Technical Services Professional II-2
2 weeks ago
About Us
We are a leading global payments company that enables a world beyond cash. Our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Job Description
As a Customer Technical Services Analyst II-2 at Mastercard Payment Services Denmark A/S, you will be responsible for providing top-notch technical support to our customers. Your primary goal will be to analyze complex customer issues, determine needed actions, and follow through to resolution.
Your Key Responsibilities Will Include:
- Providing timely and effective technical support to customers via phone, email, or chat;
- Collaborating with internal stakeholders to implement new products or technologies, ensuring seamless integration and minimal disruption to customers;
- Leading medium-sized projects/initiatives as an individual contributor, utilizing your expertise in Mastercard's products/services to drive successful outcomes;
- Identifying opportunities for process improvement and implementing changes to enhance customer satisfaction and loyalty.
We Are Looking For:
- A Bachelor's degree in Computer Science, Business Administration, or related field;
- At least 2 years of experience in customer-facing roles, preferably in B2B environments;
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues;
- Excellent written and verbal communication skills;
- Familiarity with ITIL framework and Real-Time Payment solutions is a plus.
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