Service Delivery Lead

2 weeks ago


Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

About emagine

We are a high-end business and IT consultancy that supports clients in expanding their teams and scaling with top-tier business and IT consultants.

As part of our commercial business unit focusing on public clients, we are looking for a professional who is passionate about strengthening customer trust and satisfaction. You will work closely with our Public Team based at our headquarters.

About the Role

We are seeking a proactive and structured professional to deliver outstanding client experiences across our public sector clients. Within the field of managing service delivery, you will be responsible for coordinating SKI agreements and contract management across public sector clients and maintaining relationships with multiple stakeholders using our SKI agreements.

  1. SKI Coordination: Ensure the effective management and execution of SKI agreements across public sector clients, acting as the primary contact for internal and external stakeholders.
  2. Contract Management: Handling contract creation, execution, and compliance.
  3. Client & Consultant Engagement: Arrange meetings, facilitate consultant interviews, and follow up to secure agreements.
  4. Operational Excellence: Ensure smooth administrative processes, including system registrations, contracts, invoices, and compliance with framework agreements.
  5. Cross-functional Coordination: Collaborate with internal teams, including Contracts, Finance, and Sourcing, to optimize workflows.

As you grow in the role, you will take on increased client interaction responsibilities, acting as an extension of the Director to maintain strong customer relationships.



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