Technical Support Professional
4 days ago
We are looking for a Technical Support Professional to join our IT team at Cadeler A/S. As a key supplier of offshore wind installation, operations, and maintenance services, we specialize in wind farm construction and maintenance.
Job DescriptionThe successful candidate will provide 1st and 2nd level technical support to onshore employees through phone, email, and in-person interactions, ensuring seamless operations and efficiency.
- Manage and solve tickets in the ticket system in relation to defined KPIs.
- Configure new computers and mobile devices for employees.
- Participate in IT projects and initiatives as assigned.
- Document and maintain knowledge base articles and procedures in the ticket system.
To succeed in this role, you will need:
- 2+ years of experience in IT support or other relevant position in an IT department.
- Preferable knowledge of systems and applications like the ticket system Fresh Service, Aruba Central, and PRTG.
- Experience with general IT hardware, software, and network troubleshooting.
- Fluent in speaking and written English.
Cadeler A/S offers a positive and rewarding work environment in an international company with great development possibilities.
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