Software Customer Advocate
4 days ago
Take on a challenging role at streamways GmbH, a fast-growing tech startup transforming the driving school industry with innovative software solutions.
About the CompanyOur platform provides driving schools with everything they need for digital success – from learner driver apps to ERP software solutions. We are looking for a talented individual to join our dynamic Customer Success Team.
As a Customer Success Manager, you will be the primary contact for our customers, guiding them through the entire customer journey. Your responsibilities will include:
Your Responsibilities- Developing strong relationships with customers and providing tailored solutions.
- Conducting thorough onboarding processes, ensuring customers get the most out of our software.
- Maintaining accurate records of customer interactions using Freshdesk.
- Collaborating with cross-functional teams to drive customer success and adoption.
- Analyzing customer feedback and identifying areas for improvement.
We value adaptability, technical affinity, and strong communication skills in our ideal candidate.
About You- A degree in business, marketing, or a comparable qualification.
- First experience in customer service, sales, marketing, or account management.
- Technical affinity and experience with CRM and support tools (Freshdesk and Pipedrive are a plus).
- Fluent German and English skills for daily communication.
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